Privacy Policy

Your privacy is important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Name and contact details (e.g. email address, phone number, delivery address)

  • Payment information (e.g. card type, payment status – we never store full card details)

  • Order and delivery details

  • IP address, browser data, and cookies

  • Information you voluntarily provide, such as through customer service, live chat, or newsletter sign-up

2. How Do We Collect This Information?

We collect personal information when you:

  • Place an order through our website

  • Subscribe to our newsletter

  • Communicate with us via customer service or live chat

  • Browse our website (via cookies and similar technologies)

3. Why Do We Process Personal Information?

We process your data to:

  • Fulfil our contractual obligations (e.g. deliver ordered products)

  • Process payments and issue invoices

  • Send order and delivery confirmations

  • Provide customer support and handle returns or complaints

  • Improve our website and customer experience

  • Send newsletters and promotional offers (only with your active consent)

Legal Bases:

  • Contract performance (to process your order)

  • Legal obligation (e.g. tax and record-keeping requirements)

  • Legitimate interest (to improve services and communication)

  • Consent (for marketing and cookies)

4. Sharing of Information

We only share your information with trusted third parties when necessary:

  • Payment providers – to process your payment

  • Delivery and logistics partners – to deliver your order

  • IT service providers – such as hosting or e-commerce platforms

  • Authorities – if required by law

We never sell your personal information to third parties.

5. Your Rights (GDPR & Australian Privacy Act)

You have the right to:

  • Request access to the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to certain types of processing (e.g. direct marketing)

  • Request data portability (transfer of your data to another provider)

  • Withdraw your consent at any time (for consent-based processing)

To exercise any of these rights, please contact us using the details below.

If you are located in Australia, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If you are located in the EU, you may lodge a complaint with your local data protection authority.

6. Contact

If you have any questions about how we handle your personal information or wish to exercise your rights, please contact us at:

📩 info@orthora-schuhwerk.de

🌐 https://www.orthora-footwear.com

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe that we have not handled your personal information in accordance with applicable privacy laws.