Summary: Our 45-day comfort guarantee helps you get the right fit.
We want you to love your Orthora shoes. Our 45-day comfort guarantee is there to make sure you get the right fit for maximum comfort. If something isn't right within 45 days of delivery, contact us and we'll work with you on a solution.
What the guarantee includes
- Size exchanges: the shoes are free, and we charge a $14.95 shipping fee per pair.
- Replacements for fit or comfort issues: the shoes are free, and we charge a $14.95 shipping fee per pair.
- Personalized support to help you find the correct fit
How to start a claim Contact our team at support@orthora-footwear.com. We'll review your case, find the most appropriate solution (a size exchange, a replacement, or fit guidance), and issue a replacement pair where applicable.
Conditions
- Shoes must be worn for a minimum of 3-5 full working days so they can break in properly
- Please provide clear photos or video showing the issue (fit, discomfort, defect, etc.)
- Please follow our recommended fit and usage guidance
Costs
- If your item is faulty, damaged or incorrect, exchange shipping is free.
- For standard size or color exchanges, we charge a $14.95 shipping fee per pair.
- For returns, return shipping is covered by us only for a manufacturing defect, transit damage or an incorrect item. Otherwise it is the customer's responsibility.
What isn't covered
- Normal wear and tear after extended use
- Minor preference-based concerns (style, feel or subjective comfort without a defect)
- Orders purchased during promotional or clearance events (final sale items)
Refunds are handled within our return policy, and refund requests made beyond 45 days from receipt are not eligible. You can read the full details on our Return Policy page.
Have a question about a specific order or promotion? Contact us and our team will help.
Still need help? Contact us